Complaints Procedure

This dental team is regulated by the General Dental Council

The Council requires us to:

  • Put patients’ interests first
  • Communicate effectively with patients
  • Obtain patients’ valid consent
  • Maintain and protect patients’ information
  • Have a clear and effective complaints procedure
  • Work with colleagues in a way that is in patients’ best interest
  • Maintain, develop and work within our professional knowledge and skills
  • Raise concerns if patients are at risk
  • Make sure our personal behavior maintains patients’ confidence in the dental profession

This practice operates a complaints process which aims to resolve any issues or concerns

These should be addressed to DR P R WALKER, EASTGATE DENTAL SURGERY, SLEAFORD

Telephone: 01529 305713

Email: eastgate11@hotmail.com

We aim to acknowledge any such concern within two working days and to responds in full withing ten working days. If we cannot fulfill these timescales, we will let you know promptly. In the unlikely event that the practice is unable to deal with any complaint to your satisfaction, you should contact:

For private patients:

Dental Complaints Service

Tel: 08456 120 540

Email: info@dentalcomplaints.org.uk

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